Return an ítem
We hope you’ll be very happy with your purchase. . However, if for any reason you need to return the ítem, you can return an item as long as it’s in an unopened, unused condition.. Under Spain Selling Regulations you have the right to cancel your contract with us within 14 days starting the day after delivery.
Please inform us via email to firstname.lastname@example.org if you would like to make a return. If your return request is accepted you will need to return the item to us within 14 working days. Returns after this time may not be accepted.
When you receive your item we always recommend that you check it before opening it to ensure you have the correct product. For technical and safety reasons we ask that all returns be in the same, unopened condition as they were sent in.
Where do I return my item to?
To Returns Department. Our returns address is:
VidePan Returns Department
Calle Planeta Júpiter, 1 Portal 1, 2º I 28983 Parla (Madrid) España
How long do I have to return a product to you?
We accept returns made within 15 days of the order being dispatched. Any refunds will be completed within 30 days of cancellation of the contract.
Change an ítem
If the item is returned to us unopened and unused we will happily exchange the item. Once we receive the original item back we will dispatch the exchange item the same working day.
Will my return costs be refunded?
Return postage costs will only be refunded if you return the products to us because of an error on our part. We will then refund your return postage costs upon return of the order.