Legal Compliance Assurance (24 Months)

What happens if the product is damaged or is defective? You should contact to VidePan in our email Pedidos@videpan.es and we informed you about all the steps necessary to make use of your warranty.

VidePan is official distributor of the products of the manufacturers in Spain. Only products purchased VidePan shall be guaranteed by VidePan. If you want to manage your warranty with the manufacturer through us, get in touch with us through our contact form.

Pursuant with to Royal Decree 1/2007 all products sold by VidePan are benefit from a legal guarantee of conformity applied to our company or the manufacturer directly and lasts for two years for new products, products sold to resale companies should contact the producer or manufacturer directly for assistance under warranty.

However, only if the defect or lack of compliance is evident during the first six months, it is understood that the fault existed when the product unless proven otherwise or when this presumption is incompatible with the nature of the surrendered product or the nature of the lack of conformity.

Ensuring compliance means that products must meet the following requirements, unless the circumstances of the case any of them is not applicable:

Adhere to the description given by VidePan and possess the qualities of the product VidePan submitted to You as a sample or model.
They are fit for the purposes for which products of the same type are normally used.
They are suitable for any special use required by you when you have made known to VidePan at the time of conclusion of the contract, provided that VidePan has admitted that the product is suitable for such use.
Present the usual quality and performance of a device of the same type that you can reasonably expect, given the nature of the product and, where appropriate, public statements on the specific characteristics of the products made by VidePan, the manufacturer or his representative, particularly in advertising or labeling. VidePan not be bound by such public statements if you know and could not reasonably be expected to know the statement in question, shows that the statement had been corrected at the time of conclusion of the contract or that the statement could not influence the decision to buy the product.
There shall be no liability for errors pursuant to the consumer and user knew or could not reasonably or ignore at the time of the contract or have their origin in materials supplied by the consumer and user.

To benefit from the guarantee of conformity must meet the above requirements and contact our contact form.

If the product was not in conformity with the contract, you can choose between demanding the repair or replacement, unless one of these two options is objectively impossible or disproportionate (be deemed disproportionate option that compared to the other imposes on VidePan costs are unreasonable, considering the value that the product would have if there were no lack of conformity, the significance of the lack of conformity and whether the alternative sanitation could perform without significant inconvenience to you).

In the event that it cannot be repaired product and neither can be replaced by an identical one, you have the option to request price reduction, reimbursement thereof or the possibility of replacing the product with another (feature not identical) which you can choose yourself. In the latter case, you create a shopping voucher to the value of the product price to replace, and can apply the balance available to the new replacement product you choose, all without prejudice to its right to refund the aforementioned money.

Defects caused by neglect, beatings, broken or damaged components subjected to impact, use or misuse, stress unsuitable, improper installation not performed by authorized service when appropriate, modified products or repaired by the customer or any other are not included not authorized by VidePan person as well as products that are subject to specific support contract, or materials under normal use wear. Deterioration, removal or concealment by the customer, the warranty label or manufacturer VidePan of all products manufactured or distributed is also not included by VidePan.

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